Patient Access professionals can network with peers and experts in the field on the Patient Access Resource Center to share ideas and best practices, download sample training tools and management tools and customize them, and read the latest industry news and trends.
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Know when to draw the privacy line
Do not talk about the patients you register, look at the files of patients you did not register, or leave your computer unattended with a patient's registration file open.
These are just some of the major rules that patient access representatives must follow to remain HIPAA-compliant and protect patients' privacy.
"Your front desk staff touch with HIPAA at all different levels," says Lisa Simmons, CHAM, manager of patient access at West Virginia University Hospitals, Inc., in Morgantown. "Obviously, the first part is the patient confidentiality part. The next part that they struggle with, that we have to spend a lot of time educating them on, is understanding when you can share information in the context of your job."
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CMS is now accepting comment on the proposed 2009 Medicare Physician Fee Schedule (MPFS).
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Form: Patient verification information
Check out this registration form used in an ED treatment room.
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Training tool: Medicare Secondary Payer competency test
See how much your registrars know about this crucial form.
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Patient Access Director's Handbook
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Everything you need to ensure your patient access department's success is in one place. This comprehensive, step-by-step guide provides best-practices for everything from hiring the right staff to proper delivery of Medicare's notices of discharge appeal rights. This book features a number of relevant forms, scripts and worksheets you can use to make your department run more efficiently including sample job descriptions, scripts for staff interaction with patients, workflow diagrams, and checklists.
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PARC Members receive a 20% discount on this product. Login or subscribe to receive your discount.
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