How to find the right fit for your facility

If your central registration department has the right callout system, it can decrease wait times, improve productivity of patient access representatives, and help facilities comply with HIPAA. It may also lead to favorable reviews from patients.

Some facilities use a pager system to call their patients, handing out a pager similar to those diners get in a restaurant—it beeps or buzzes when the hospital is ready for the patient. No names are called out.

Other facilities have adopted the take-a-number system, although that method has been criticized for being too deli-like.